A service-center at every aviation hub worldwide

A global network at each aviation hub

First of all, you need regional support, because you’re not willing to ship your axle-jack around the world for regular recertification. That would mean massive logistic costs.

That’s why we are located with a service-center at every aviation hub globally. We also have a service-center at every single Airbus warehouse worldwide. Our job is to ensure that the required proprietary tools and the right ground support equipment are available at every single Airbus warehouse – inspected, certified, and in flawless condition.

The same capabilities at every service center

The capabilities at each service-center range from inspection, testing, calibration, repairs and overhaul, recertification, to testing electrical equipment, modification of tools and Ground Support Equipment. Each service-center is equipped with a proof load test stand. All of them are also specialized in Engine Stand Refurbishment. In particular, our service-centers in Castle Donington (Great Britain) and Singapore have long-standing experience in refurbishing used engine stands.

But what if your tools come from different manufacturers? We provide our services for all products, no matter the manufacturer. In fact, many competitor products are guests in our service-centers every day. This is what makes it easier for you to handle your equipment.

The major players in the aviation business trust our services

Since 2013, we have been an authorized service provider for Airbus. The successful partnership with HYDRO was even extended in February 2018. But not just OEMs, airlines are also more than happy with our support, for instance, Emirates, Qatar Airways, or Etihad.

Something special: on-site service

Having the right equipment at the right time and at the right place is crucial for your business. So time and availability are everything. Our on-site service can save you time, can grow your equipment availability and can save you logistics costs.

With our mobile proof load equipment for tripod-jacks, axle-jacks or COBRA engine change systems, we can perform recertifications at your facility. This saves you time and logistics costs. On top of that, with our on-site repairs, we can fix an average of 90% of all repair issues on-site. Our on-site repair capability also has a preventive maintenance aspect because, for example, regularly changing the seals of your tripod-jacks or axle-jacks can protect your equipment from bigger damage.

Regular training due to EASA and FAA regulations

Recently EASA, the European Aviation Safety Agency, and the FAA, the Federal Aviation Administration in the US, requested regular training for the maintenance operators from now on. Every two years, all staff needs to be trained and needs to earn a certificate.

We offer operator training sessions on-site at your facility or in-house at one of our global service-centers. The focus of these training courses is on efficiently operating our products, for instance our COBRA engine change system. We also offer maintenance training sessions. Your crew will be trained on how to maintain our equipment properly.

The status of your service request – whenever and wherever you need it

You need to have the status of your service request at any time, to manage your maintenance business. This is why we use an online-based ticketing system. We assign a priority to your service request depending on the urgency. When you have problems getting an airplane from a tripod-jack, this gets a higher priority, of course, than a request for a manual.

After placing your request, you will receive a tracking code in short order. You will also receive an action plan or time-frame for your issue based on your request in 48 hours or less.

Certified quality also for certified partner products

All our service-centers worldwide are certified according to the ISO 9001 standard. Additionally, our service-centers are a partner for Airbus, Boeing, Rolls-Royce, Didsburry, Newbow, Testfuchs, and, since October 2018, for Yale. This means our service staff is trained to handle every product from our partners, too.

Our service in summary

We maintain, repair, train and optimize, so that you can take full advantage of the safety of your products. Our overall goal is to reduce the downtime of your equipment, to ensure maximum operational safety for your maintenance operators, and to reduce your service costs.